Superior customer service is the distinguishing factor that determines the success of all organisations. Sales or support calls that are not handled properly can result in lost revenue and damaged reputations. Hence, it is of upmost importance for organisations to get their call centres right and operating efficiently. Traditional proprietary […]
In recent years, Hosted PBX service has advanced by leaps and bounds and become a highly welcome communication option for businesses. However, there are organisations that are deferring the adoption of this service as long as their current telephone system continues to perform. Hence, some may still be operating with […]
Businesses have more choices than ever when it comes to phone systems. Be it a landline, Voice over Internet Protocol (VoIP), on-premises, cloud-hosted or completely virtual system, businesses now have vast selections. Therefore, deciding on a phone system that is right for your business can often be a difficult undertaking. […]
Voice service is still the main communication channel for most companies today. A professional and reliable phone system or voice solution can always increase the trustworthiness of your business and streamline your internal and external communication process. The best business phone system should offer you the features you need while […]